ASSESSMENT OF USERS’ SATISFACTION IN PUBLIC HOUSING ESTATE IN KADUNA

Purpose: The study assessed the level of satisfaction in public estate in Kaduna with a view to understanding the challenges affecting maximum satisfaction expected derived by the occupants in the estate.

Methodology: The study analysed 90 and 250 returned responses from the occupants of Kaduna North and south housing estates respectively. the responses were analysed using descriptive statistics such as using mean score (five-point likert scale) and relative satisfactory index (RSI).

Findings: The result revealed that the occupants were not satisfied with only neighborhood security and accessibility condition in Kaduna North while occupants of Kaduna south were not satisfied with only neighborhood security. The average satisfactory index showed that all the occupants in South and North housing estate were satisfied at 0.66 and 0.65 respectively.

Research Implications and Limitations: The study is limited to public housing estate and its inherent challenges such as high cost of acquisition/price and lack of formidable mortgage finance system.

Practical Implications: The use of indigenous building materials to address increasing cost of acquisition while addressing neighborhood security and accessibility in the estate.